Orders & Shipping

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 3–10 business days depending on your location.

Do you ship internationally?

Yes, we ship worldwide. Shipping times and rates vary by destination.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email.

How much is shipping?

Shipping costs are calculated at checkout. We also offer free shipping across canada on orders of $120+.

Can I change or cancel my order?

Orders can only be changed or canceled within 24 hours of purchase. Contact us immediately.

 

Returns & Exchanges

What is your return policy?

All sales are final: NO refunds, returns or exchanges.

 

Products & Sizing

How do your clothes fit?

Our pieces fit true to size unless stated otherwise. A size chart is included on each product page.

What materials are your products made from?

Each product description lists the exact material and fabric blend.

Will sold-out items be restocked?

Popular items may be restocked. Follow us or join our email list for restock alerts.

 

Payments & Security

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Shop Pay & Interac E-Transfer. (Interac E-Transfer in Canada only)

Is my payment information secure?

Yes, all payments are encrypted and processed securely.

Other Common Questions

Do you offer discount codes

Yes! Sign up for our email list to receive exclusive discounts and early access to drops.

How can I contact customer support?

You can reach us at Trappers.jp@hotmail.com or through our Contact page.

Where are you based?

We are based in Montreal, Canada and ship worldwide.